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If your ordered a download the instructions to retrieve your purchase have already been sent to you. Depending on your mail server, it may arrive in the next few minutes or it may take several hours. If your email address is at Yahoo or AOL they are notorious for blocking automated messages. Our automated download instructions can also be blocked by spam and mail filters installed at your ISP or in the email program you use. Please check your bulk or junk email folder for our message. If you need further assistance with this order please contact us here.

NO REFUNDS WILL BE ISSUED FOR ANY PRODUCT RETURNED WITHOUT A VALID RETURN MERCHANDISE AUTHORIZATION (RMA). To request an RMA go to the website where you purchased our product and click the Contact Us link. Complete the contact form with details of your purchase (date, name of product, your name, email, etc.) and an RMA will be returned to you for all qualified returns.

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Please re-read the above. Unfortunately, Yahoo is blocking millions of legitimate emails today and many times when our customers try to communicate with us and they use a Yahoo address, they never receive our response. If you communicate with us and don’t hear back within 24 hours, please use another email address or call 877-233-1557 for assistance.

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